We ship or products worldwide. However, we have some exclusivity contracts in some countries that need to be honored.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to work for a solution immediately. Check out our handy list below to determine if you are eligible for a replacement.
Somewhere along the way we made a mistake. Not to worry though! If any of the following are the case, we will take care of it for you.
- Faulty Product
- If the product has a manufacturing defect.
- Placement Issue
- Wrong Item Sent.
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, its up to you to sort things out.
- Ordered wrong item.
- Incorrectly Provided Address
- Incorrectly provided freight forwarder or any other info.
Replacement Request Instructions
If you believe an error has occurred due to a mistake on our part, first of all please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace any items that we missed the mark on.
Please follow these instructions for an exchange:
- Send us a detailed e-mail informing us the problem.
- Include in the e-mail in the subject line “Order # “YourOrderNumber” Replacement Request” .
- Please include the following:
- A specific description of the issue
- The Order Number
- If there are multiple products in an order, identifying the product with the issue
Our support team will respond within 1-2 business days.
If you have any other questions: